These Terms & Conditions set out the legal terms that apply to your use of the website www.sirenoble.shop(the “Site”) and other services we provide (the “Services”).

Please read these Terms & Conditions carefully and make sure you understand them before to use the Services. By using our Services, you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, you may not use our Services and must immediately exit the Site. If you continue to use the Site or place an order, we will consider these Terms & Conditions as understood and accepted.

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1.    Understanding these Terms & Conditions

Certain words and phrases used in these Terms & Conditions have specific meanings (these words and phrases are called "defined terms"). You can easily identify them because they begin with a capital letter (without being at the beginning of a sentence). When a defined term is used, it has the meaning given to it in the part of the Terms & Conditions in which it is defined (i.e., where it appears in parentheses and quotation marks).

When we refer to “we”, “us” or “our”, we are referring to Sirenoble Sarl. When we refer to “Customer”, “you”, “your” or “yours”, we are referring to you, the user of the Services.

We have used headings to help you understand these Terms & Conditions and to locate the information easily. 

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2.    About us

We are Sirenoble Sarl and we operate the www.sirenoble.shop. We are a sarl, having its registered address at: 27 Rue des Martyrs de la Resistance, 06240, Beausoleil, France.

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3.    Our services

The Services we offer allow you to browse the Site and purchase products. As part of the Services, we also offer you ancillary services such as cleaning & maintenance of leather products, cleaning and polishing of silver items, housekeeping consulting, arranging product delivery and providing Customer service. 

The contract is completed when the ordered products are delivered to you by a courier or when you collect the relevant products from the store. 

In order to use the Services, you must be over 18 years old.

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4.    Our liability to you in respect of the Services

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5.    If, in providing the Services to you, we fail to comply with these Terms & Conditions, we are responsible for loss or damage that is a foreseeable consequence of our breach of these Terms & Conditions or our negligence. We are not responsible for loss or damage that is not foreseeable. Products

We strive to be as accurate as possible in describing products. The images of products on the Site are for illustrative purposes only. 

Please see Shipping Policy for details of the returns procedure.

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6.    Orders, Pricing and Payment

To place an order, you must be over 18 years of age and have a valid credit or debit card. By placing an order, you undertake that all information you provide is true and accurate, that you are over 18 years of age, that you are authorized to use the credit or debit card used to place your order, and that there are sufficient funds in the account to cover the cost of your order.

All online payments will be processed by Stripe.com and their payments’ processing rules and regulations shall apply with in rem effect.

The Site allows you to review your order and correct any errors before submitting it. Please take the time to read and review your order at each page of the process as you are responsible for ensuring the accuracy of the information you provide (e.g., the correct products, quantity, size, color, etc.).

When you place your order, you will receive an email confirming receipt and acceptance of your order. The contract between you and us will be formed at the time that confirmation email is sent. All orders are subject to availability and confirmation of the order price, and we may have to cancel your order (or part of your order) if the product is unavailable or unavailable at the order price.

Depending on your delivery address, different tax rules and other charges may apply. 

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7.    Delivery

The expected delivery date of the Products will be specified in your order confirmation. 

Delivery times may vary depending on product availability and your delivery address. Delivery times are estimates only and cannot be guaranteed.

If no one is available at your address to receive the order, the carrier will leave you a message and you will need to contact them to schedule a new delivery.

If an order is returned to sender due to certain circumstances, the associated delivery charges will not be refunded. These circumstances include, but are not limited to:

• Required customs documents were not provided: The order is returned to the sender because you did not provide the necessary customs documents upon request and within a reasonable time.

• Refusal to pay customs duties: the order is returned to the sender because you refused to pay the applicable customs duties.

• Customer unreachable: the order is returned to its sender because delivery attempts failed and you were unreachable.

• Incorrect or Not Found Address: The order is returned to the sender due to an address inconsistency or because the address provided when ordering was not found or incorrect.

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8.    Our Site

This section sets out the rules that apply to your use of our Site (whether you are using it to order products or simply browsing the Site). By using this Site, you agree to these rules. If you do not agree to these rules, you are not authorized to use the Site and must leave immediately.

We reserve the right to remove or modify the Site without notice and, from time to time, we may restrict access to all or part of the Site. We will not be liable to you if, for any reason, the Site is unavailable at any time or for any period.

When you visit the Site and/or place an order, you are communicating with us electronically and you agree that all contracts, information notices, advertising and other information that we send to you electronically satisfy the same legal requirements as communication in writing.

Please note that we make the Site available only for domestic or personal use and, therefore, we are not liable to you for any loss of profits, loss of business, business interruption, or loss of earnings.

We will not be liable for any harm or damage caused by a computer virus, distributed denial-of-service attack, or other technologically harmful material that may damage your computer equipment, computer programs, data or other material due to your use of the Site or to your downloading of content from the Site, or on any websites linked to it.

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9. Privacy Policy

The personal information is collected for purposes of distance selling, this information is essential for processing and delivering orders and preparing invoices. The lack of information leads to the non-validation of the order.

To make purchases on the website, the Customer must create an account, select an email address and a password that will be requested of him every time he wishes access. The personal information of the Customer is protected by a password so that the Customer, and he alone, has access. We recommend not to disclose it to anyone. The Customer must also disconnect from his profile and close the browser window after each work session, particularly in the context of the use by collective hardware. The Customer must prevent other users from accessing their personal information. The Customer is solely responsible for his password. The Customer alone will bear the consequences of any unauthorized use of their password.

In accordance with the "IT and Freedom" French Law No. 78-17 of  January 6, 1978, the processing of personal information about Customers has been declared to the National Commission for Informatics and Liberties (CNIL). The Customer has a right of access (Article 34 of the French Law of January 6, 1978), modify, rectify and delete data concerning him, he can exercise by writing to welcome@sirenoble.shop.

 

10. Intellectual Property, Software and Content

We are the owner or licensee of all intellectual property rights on the Site and its content (such as text, graphics, logos, icons, images, audio recordings, digital downloads, data compilations and software, including the presentation and compilation thereof) ("Content"). The rights in the Site and the Content are protected by international copyright law, as well as by France copyright and database law. All such rights are reserved.

You may not systematically extract and/or reuse parts of the Site or the Content. In particular, you may not, without prior written consent, use data processing, robots, or other data extraction and collection methods to extract (whether once or several times) and reuse substantial parts of the Site (for example: our prices or product listings).

Unless otherwise stated, all persons (including their names and images), third-party trademarks, and images of third-party products, services, and/or addresses displayed on the Site are in no way associated, linked, or affiliated with us. All copyright/trademarks displayed on the Site are owned by the respective copyright holders.

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11. Other important information

Entire Agreement: These Terms & Conditions constitute the entire agreement between you and us and supersede any previous agreements between you and us.

If one or more provisions of these general terms and conditions of sale are held to be invalid or declared as such pursuant to a law, regulation or following a final decision by a competent court, the other provisions shall retain their full force and scope.

Force Majeure: We, will not be held liable for any failure or delay in the performance of any of our obligations to you if such failure or delay is due to a force majeure event.

A force majeure event means any act or event beyond our reasonable control such as severe weather, acts of war, terrorist attacks, embargoes, riots, strikes, strikes by management, trade disputes, fires, floods, earthquakes or any other natural disaster, breakdowns, adverse weather, interruption of transport, acts of Government or breakdowns of public or private telecommunications or transport networks.

Complaints: We have a complaints’ handling procedure in place which we will use to try to resolve disputes when they arise. Please contact us at welcome@sirenoble.shop for more information.

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12. Applicable law and jurisdiction

These general terms and conditions of sale and the contractual relationship between Sirenoble Sarl and the Customer are subject to French law. In the event of a dispute, exclusive jurisdiction is granted to the competent French courts, notwithstanding multiple defendants and/or third-party claims, even for contingency proceedings or interim relief proceedings in summary proceedings or by petition.